CUSTOMER SERVICE
Economic development
is a team sport. This is especially true in business retention and expansion
. Uncovering unique client circumstances, needs and expectations is meaningless unless we do something with that knowledge and intelligence. The best business retention and expansion programs
will provide bottom line benefit to individual client companies as well as groups of companies in prevailing industry sectors or clusters. Economic and workforce development
projects are often multifaceted-based on a variety of interdependent needs. In business retention and expansion
, customer service requires a wide and deep multidisciplinary team of resource organizations who can collaborate to offer a transparent and seamless service delivery system to private sector client companies.- Business financing
- Sites and buildings
- Technology Transfer
- E-commerce and E-business Services
- Export and Procurement
- Operational Enhancement
- Sales and Marketing
- Business and Strategic Planning
- Incumbent Worker Training
- New Worker Training
- Basic Competency and Life Skills Coaching
- Job Mentoring Services
- Internships
- Chambers of Commerce
- Associations
- Advocacy Groups
- Trade Groups
- Labor Unions
- Gas
- Electric
- Alternative Energy (Wind, Wave, Solar, Nuclear)
- Broadband/Telecommunications
- Federal, State, County and City
- Land Use, Zoning, Permitting, Planning
- Public Works
- Transportation
- Environmental Protection
- Compliance and Safety
- Downtown Improvement
Business retention
teams will flourish under a set of common objectives, protocols and policies for customer interaction. The most functional teams meet on a regular basis to keep everyone on the same page and focus. Meetings should be structured and provide for a ‘no holes barred’ honest and introspective view of the customer management process as a whole. There are no sacred cows during these meetings.